What We Do
Virtuser is unique in its service offering as a trusted advisor, problem solver and service provider to the industry for over 20 years
Outsourced Roaming for MNOs and full MVNOs / IoT / Private LTE
When roaming was invented nearly 4 decades ago it was envisaged that each operator would speak to each and every operator around the globe and have the same bargaining power but that was once upon a time... In reality its a bit like expecting bartering to still be a part of globalisation: The reality is that the big groups have the most bargaining power and have the best rates, while the 5th, 4th, 3rd and even 2nd operator in even some big countries can be left without key countries or not the operators they need for full coverage in key countries. Fast forward to post covid pandemic 2022 and 2023 and the world is an even smaller place. In today's world even the biggest operators' roaming network is tuned to how the majority of people in that region travel, which is fine for the 80:20 rule, but what about the 20%? European Roaming Operators and hubs have most of the world but are weak in key areas for example. Big Asian, African and American groups have the same issue. We have turnkey solutions to help accelerate both in house own IMSI roaming, but also to supplement this with much quicker and cost effective solutions to get coverage where your customers need it via donation IMSIs, roaming IMSIs, local MNOs and MVNOs, 2nd SIM, eSIM and more!
Mobile Virtual Team Outsourcing / Resourcing for MNOs and MVNOs
Some parts of Mobile technology are hard work; let's face it. More companies don't do it mainly because of this, and MVNOs and MNOs don't do certain things as they either cannot find the people, or cannot find the people locally, but mostly it is because they cannot afford a full-time team to do both the very specific tasks and the sub tasks, or have someone manage the tasks. This is part of why we offer our outsourced Roaming product: while many operators can afford to have one or two people speaking to operators and starting the deals: closing, testing and implementing these deals needs access to skillsets that are either not available to just not justified. This is where consultancy works at its best: Global experience at the cutting edge and highest levels, shared across your business or with an existing team or department. Virtuser has run mobile application (mobile app) services, various roles within wholesale, roaming, innovation, IoT, tracking, messaging, data, Private LTE and 5G for for handset manufacturers, MNOs, MVNOs and companies getting into mobile or just wanting to leverage mobile for their manufacturing, shipping or other business for decades.
Turnkey fully Cloud and even fully Renewable Energy MVNE platform
We have delivered the world's first fully cloud based MVNE, MVNA and MVNO platforms on three continents. We still provide the only FULLLY Cloud MVNE, MVNO and/or MVNx platform and we now sell it as a turnkey solution: 5G, 4G, LTE, IMS, VoLTE capable next gen HSS, eSIM from ground up with SMDP+ and/or SM-SR+ and even with integrated turn key IoT, e-Commerce, secure messaging and mobile payment systems build in. Many claim to do to be cloud, however when you scratch beneath the surface not everything is cloud, or it uses a few clouds patched together (hint, not cloud), or most are cloud based in part but components remain tied to legacy systems in X country or Y data centre... if this is the case its not fully cloud based. Fully cloud MVNE means a bare metal install on generic hardware, remotely, anywhere in the world and everything on one VM cluster: everything! Why is this important? Scalability and flexibility. What it also means is much cheaper TCO with millions of customer running on single 20 Amp or 40 Amp Racks, which means we are now able to offer 100% Renewable energy Mobile Core Systems in many parts of the world. We can also separate out personal data holding services to localised 100% renewable servers. see our video here and/or speak to us to know more
Mobile Device Management Consultancy and Service Management
If your business wants to be able to manage mobile usage on the move, from services that can be used, apps that can be installed, custom APNs to complete mobile roaming and mifid II or other voice call recording, we have global solutions for small businesses to major multinationals on Android and iPhone iOS MDM solutions, including integration with eSIM rollout, OTA APN Configuration of your custom APN and supply of a virtual P-GW / GGSN and management for voucher-less eSIM and remote eSIM deployment and SMDP+. We can even report on the usage and of course push the apps they require by default. We can also combine this with GPS and Cell / LBS based tracking both via the phone and with a tracker in vehicle for more precise last mile delivery, taxi driver + car location, fleet management, etc.
Trackergy by Virtuser: Turnkey IoT Solutions with Advanced Machine Leaning, EV Optimisation
IoT is Complicated: it usually requires pairing connectivity, which many can do, with hardware and software, which other people but not the same people usually do; and often quickly becomes a nightmare to scale, manage and migrate and there are many players who claim they can deliver end-to-end scalable solutions, but you later find out they cannot and then you have integrators, middleware, projects, programmes, etc. and no solution. Or a solution that then requires the nightmare again to adapt to another customer, add a parameter for EV tracking, pay per use insurance, etc that just cannot be done... we know, we have been called to fix this and more.. Virtuser has partners it has worked with often for decades now, since wavecom modems used SMS for IoT, or m2m as it was called back then... we know how to integrate flexible solutions with the right partners; fast and scalable; and 100% renewable
Mobile Apps and App store Procurement, Design, Consultancy
Making an app is simple-ish, however making an app or app service that achieves the goal, is actually usable and used, tracking and growing usage as well as reporting and growing the service are different matters altogether and Virtuser has helped Mobile network operators, handset manufacturers and brands navigate this minefield to success. We have worked with MNOs, MVNOs, brands, handset manufacturers, event organisers and weather providers to design apps that are usable, sticky and engaging. From creating the first 3 day weather widget window for Accuweather and a major handset provider and MNO, to custom apps for music festivals, to mobile device management or just better GPS tracking with outputs and overlays for key EV, Temperature, movement, security, etc.
Online Remote MVNO Workshops
The best way to move an MVNO concept to a measurable, documented process that can be measured for approval with our own in-house gated process that lets you go from concept, to straw man, to go, no-go decision in a simple series of online remote sessions. We used to do this usually in person in London, but we now do them online and to be honest, they just get better, especially if we arrange a team building event around the workshops, like coffee, wine, food, making an IoT device... These can even be ordered on our shop
MVNO, MVNA, MVNE, MVNx Consultancy
Virtuser's team has worked on the first, the latest, the biggest and the most innovative MVNOs and MVNE platforms in the world, written the first best-selling industry report, which became a Pyramid Research best-seller overall in its first year despite the niche nature of the subject back then. We have chaired, presented and exhibited at all the major conferences, since the first one in 2001. We have built the first and still only fully cloud MVNE, MVNA and full MVNO solutions in the world. In addition, every MVNO we have every launched is still in business.
OTA APN, SIM OTA and eSIM SaaS Service provision
Virtuser built the world's first app distribution service for Nokia, before the iPhone and App store existed, we allowed customers to text the app they wanted, read the device and the network, and sent the right app for the right device and the data settings. Since then we did the first cloud based OAT APN service for third party settings in 2009. The settings were so bad we created our own by 2011, we have now added SIM OTA, eSIM OTA and device management. You are welcome.
Latest projects
Most recent projects have been advising a major multinational on a global IoT strategy, turnkey full MVNO/MVNE platform for a listed UK FTSE 100 Company and a the first truly cloud, NFV, SDN global MVNE/MVNA/MVNx platform
The Team
Meet Our Experts
Iain Cheyne
Consultant - Business Process, Business Analysis, User Journey, Processes
Karl Booth
Consultant - Commercial, Procurement, MNO Negotiations
Keith Milner
Consultant - Solution Architecture, Technical Procurement
Christian Borrman
Consultant & Founder - Commercial, Marketing, MNO NegotiationsLatest News
Our latest blog posts across our blogs
MVNO business processes are essential for scaling, growing and expanding an MVNO / IoT provider
https://youtube.com/shorts/RkzeBkCPHMI?feature=shareMVNOs and IOT providers have to attract customers early. When they have a new and c...
MVNO Churn from Broken Processes
https://youtube.com/shorts/TFu8doTYE2w?feature=shareMVNOs are service management businesses. Their reason to exist is to bring cheaper ...
3 key MVNO Success factors over 20+ years of doing MVNOs and every one launched still being in business…
https://youtu.be/Ndar3N0M0KMSo many people ask what is the best type of MVNO to back either as an investor, a brand or working with MNO...
Keep it Simple Short form video
There are two very simple reasons to keep it simple in Mobile, MVNO, IoT and even MVNE, MVNA, MVNx: 1) Simple sells; 2) your competitors thin...
Virtuser prides itself in its flexibility and variety of deliverables
Virtuser has a team that can adapt to new technologies, and the changing nature of mobile quicker than any other team our clients know. That's why the vast majority of our business is repeat business or via recommendation
